Overview
Refund & Return Policy for Made-to-Order Products
At SplashyYy Vacations LLC, we take pride in crafting high-quality made-to-order products tailored to your preferences. Due to the custom nature of these items, we have specific guidelines for returns and refunds.
Returns & Exchanges
•We accept returns or exchanges only for defective or incorrect items.
• Items must be unworn, unused, and in their original packaging with all tags attached.
•You must request a return within 15 days of receiving your order.
Refunds
•Refunds are only issued for defective or incorrect items upon inspection and approval.
•If approved, refunds will be processed to the original payment method within 15 days.
•Shipping fees are non-refundable.
Non-Returnable Items
•Made-to-order products cannot be returned or refunded unless they arrive damaged or incorrect.
•Items showing signs of wear, use, or alteration will not be accepted.
How to Request a Return
1.Contact our customer support at admin@splashyyyvacations.com within 15 days of receiving your order.
2.Provide your order number and clear photos of the item (if defective or incorrect).
3.If approved, you will receive return instructions.
For further assistance, feel free to reach out to our support team. Thank you for choosing SplashyYy Vacations LLC!